DVI Varmepumpe detalje (1)
Privacy Policy.

How we handle your information.

Privacy Policy - DVI Energy

This privacy policy describes how Dansk Varmepumpe Industri (DVI, we, or us) processes your personal information.

DVI is responsible for the data concerning the information we collect about visitors to the website, DVI's customers, suppliers, contacts, etc.


Dansk Varmepumpe Industri
Industrimarken 2C
9530 Støvring

If you have any questions about the processing of your personal information, please feel free to contact Ken Thon at telephone +45 40 50 95 30 or email kth@dvienergi.com.

Purpose of processing your personal information.

DVI processes your information when you order and pay for a service from us. This is done to deliver the ordered service to you and to receive payment for the service.

DVI processes your information that you send via email or a contact form. This is done to be able to contact you and respond to your inquiry.

DVI processes your information if you give your consent for us to use your information for marketing purposes. This means that your information may be used to send you emails with news, offers, and services. You can read more about marketing consent further down in this document.

DVI processes your information when you visit our website. This is done to display the website correctly and for you to be able to use the site's features. Read more about this in our cookie policy.

Your information is only used for the purpose for which it was collected.

Information processed by DVI.

DVI may process the following information:
  • Name
  • Address
  • Phone number
  • Email address
  • CVR number (Company Registration Number)
  • Payment information
  • Other common categories of information

DVI only processes information about you that originates from you. We do not obtain information about you from third parties.

Legal basis for processing.

DVI processes information about you solely based on a lawful ground (legal basis), as per the Data Protection Regulation.

DVI may send you newsletters based on your valid consent (Article 6, paragraph 1, letter a).

If you wish to enter into an agreement with DVI for the provision of services, advice, or products, processing may occur because it is necessary to fulfill the contract (Article 6, paragraph 1, letter b) or because DVI has a legitimate interest in processing information about you (Article 6, paragraph 1, letter f), as we need to contact you as a customer in connection with delivery.

Furthermore, DVI may process information about you as stated in accounting records due to our legal obligation (Article 6, paragraph 1, letter c).

When you contact DVI via email or similar means, processing may occur based on our legitimate interest (Article 6, paragraph 1, letter f). To respond to your inquiry, we need to record your contact information.

Consent for marketing purposes.

DVI may process your information according to marketing laws for marketing purposes if you have given your consent. If you have provided marketing consent, we can send you emails or other marketing materials for the purpose of marketing service offerings in DVI's product range, including news, offers, and services.

You have the right to withdraw your consent for marketing at any time. You can do this by unsubscribing via a link at the bottom of the email sent to you by DVI. If you wish to withdraw your consent, the withdrawal is effective from the moment DVI receives your request for withdrawal.

DVI retains your information for the following periods.

When you contact DVI with an email inquiry or a contact form, your information will be deleted when the purpose of the processing has been fulfilled or is no longer relevant.

When you consent to DVI sending you emails for marketing purposes, your information will be stored until you withdraw your consent.

If you wish to enter into an agreement (contract) with DVI for the provision of a service, product, or service, we will retain your information (name, address, email, telephone number, possibly CVR number) for up to 5 years after the end of the customer relationship, in accordance with legal requirements for the retention of accounting records (Bookkeeping Act, LBK no. 648 of 15/06/2006, Chapter 5).

Furthermore, DVI will retain your contact information (name, address, email, telephone number) for up to 1 year after the end of the customer relationship for potential follow-up on the service provided.

Data Security.

DVI processes your personal information securely and confidentially in accordance with applicable laws, including the Data Protection Regulation and the Data Protection Act.

DVI also complies with applicable standards and requirements for secure communication via email.

Other recipients of your information.

DVI uses several data processors. Data processing agreements have been entered into with all data processors. This guarantees that the data processor complies with EU regulations on the protection of your personal information.

Your rights.

Under the Data Protection Regulation, you have several rights regarding DVI's processing of your information.

If you wish to exercise your rights, please contact us. Contact information can be found above.

Right to access information (right of access.)

You have the right to access the information that DVI processes about you, as well as additional information.

Right to rectification (correction) You have the right to have incorrect information about yourself corrected.

Right to erasure.

In special cases, you have the right to have information about you deleted before the time of the regular general deletion occurs.

Right to restriction of processing.

In certain cases, you have the right to have the processing of your personal information restricted. If you have the right to have processing restricted, DVI may only process the information with your consent or for the purpose of establishing, asserting, or defending legal claims, or to protect a person or significant societal interests.

Right to object In certain cases, you have the right to object to DVI's otherwise lawful processing of your personal information. You can also object to the processing of your information for direct marketing.

Right to data portability.

In certain cases, you have the right to receive your personal information in a structured, commonly used, and machine-readable format and to have this personal information transferred from one data controller to another without hindrance.

You can read more about your rights in the Data Inspectorate's guidance on the rights of data subjects, which you can find at www.datatilsynet.dk.

You can complain to the Data Inspectorate.

You have the right to file a complaint with the Data Inspectorate if you are dissatisfied with the way DVI processes your personal information. You can find the contact information for the Data Inspectorate at www.datatilsynet.dk.